At Usability HQ, we take every step to ensure the usability of your product. Our eight step process (depending on your requirements) is outlined bellow.
- Discovery
We start by identifying goals, objectives, and requirements of your business and end-users. - Observe
We talk to your end-users, get thier feedback and concerns with the current product, observe them using your product in their workplace (if possible), give them a set of tasks to do, and monitor their progress. - Usability Analysis
We analyze the usability of the product, as well as your end-users' behavior and trends with the product. - Iterative Design
Based on our product analysis, and feedback from your end-users, our experts will design simple low fidelity paper mockups (since they are easy to change and cost effective) and gather feedback from your end-users, before producing a working prototype. - User Testing
Using the working prototype, we will give your end-users real tasks, and monitor their progress using state of the art screen capture and eye tracking software. - User Interviews
We interview your end-users to get detailed feedback about the new design. - User and Task Analysis
We analyze the results of the testing sessions, and user feedback. - Report
We write a comprehensive report describing usability problems with the current product, your end-users' needs and feedback, prototypes, and research results.
